Privacy Policy
Introduction
Welcome to Ebony Educational Consult (“we,” “us,” or “our”). We operate the website ebonyeducationalconsult.com (the “Platform”), an online educational service that provides video courses and academic study materials to students in Nigeria and beyond.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this policy carefully before using our Platform.
By registering an account or using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you register an account on our Platform, we collect the following personal information:
Full name — used to personalise your account and certificates of completion
Email address — used for account registration, login, and communication
Phone number — used for account verification and WhatsApp support communication
We do not collect your payment card details directly. All payment transactions are processed securely through Paystack, a PCI-DSS compliant third-party payment processor. Please refer to Paystack’s Privacy Policy for information on how your payment data is handled.
We may also automatically collect certain technical information when you visit our Platform, including your IP address, browser type, device type, pages visited, and time spent on the Platform. This information is collected to improve the performance and user experience of our Platform.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To create and manage your student account on our Platform
To provide you with access to purchased video courses and study materials
To process your course enrolments and generate certificates of completion
To send you important account-related notifications such as purchase confirmations and password resets
To respond to your enquiries and provide customer support via email, phone, or WhatsApp
To send you updates about new courses, promotions, and platform improvements (you may opt out at any time)
To improve and optimise the performance and content of our Platform
To comply with applicable legal obligations
We will never use your information for purposes that are inconsistent with what is described in this Privacy Policy without first obtaining your consent.
3. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:
Service Providers: We share necessary information with trusted third-party service providers who assist us in operating our Platform, including Paystack (payment processing) and our web hosting provider (Hostinger). These providers are contractually obligated to keep your information confidential and use it only to provide their services to us.
Legal Compliance: We may disclose your information if required to do so by law, court order, or government authority in Nigeria or any applicable jurisdiction.
Business Protection: We may share information where necessary to protect the rights, property, or safety of Ebony Educational Consult, our users, or the public.
All third parties with whom we share your information are required to handle it in accordance with applicable data protection laws.
4. Data Storage and Security
Your personal information is stored on secure servers provided by our hosting partner, Hostinger. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
These measures include password encryption, secure HTTPS connections across our Platform, and restricted access to personal data by our team members on a need-to-know basis.
While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data, and you use our Platform at your own risk in this regard.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you choose to delete your account, we will delete or anonymise your personal data within 30 days of your request, except where we are required by law to retain certain information for a longer period.
Course completion records and certificates may be retained for a reasonable period after account deletion to allow you to request proof of completion.
6. Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and login status.
We use the following types of cookies:
Essential Cookies: Required for the Platform to function properly, including maintaining your login session.
Analytics Cookies: Help us understand how visitors use our Platform so we can improve it. We may use Google Analytics for this purpose.
Preference Cookies: Remember your settings and preferences such as language.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Platform.
7. Third-Party Links
Our Platform may contain links to third-party websites or services, including but not limited to Paystack and YouTube (for video content). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit through links on our Platform.
8. Children’s Privacy
Our Platform is intended for use by students who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to delete such information.
9. Your Rights
As a user of our Platform, you have the following rights regarding your personal data:
Right of Access: You may request a copy of the personal information we hold about you at any time.
Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.
Right to Opt Out: You may opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 11 of this policy. We will respond to your request within 30 days.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy and notify you by email or by posting a notice on our Platform.
We encourage you to review this Privacy Policy periodically. Your continued use of our Platform after any changes have been posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Email: contact@ebonyeducationalconsult.com
WhatsApp / Phone: +2348182954400
Website: ebonyeducationalconsult.com
We will do our best to address your concern promptly and professionally.
Ebony Educational Consult — ebonyeducationalconsult.com
Where every student finds what they need